For Línea Directa Aseguradora, Sustainability is a commitment that is adopted at the highest management level of the company and that is articulated in a Sustainability Committee made up of part of the Management team. Its evolution is periodically raised to the highest administrative body of the company, the Board of Directors, which has assigned the functions related to this matter to the Appointments, Remuneration and Corporate Governance Committee, following the recommendations of the CNMV Good Governance Code. Línea Directa Aseguradora, therefore, sees Sustainability as a key issue, fully integrated into daily activities, and undertakes it with the aim of generating value not only for the organization itself and its shareholders, but above all for customers, employees, suppliers and society in general.


Sustainability Policy

Línea Directa Aseguradora has integrated ESG (environmental, social and good governance) aspects into its corporate strategy and business management, to drive sustainable economic growth and development of the environment in which it operates and respond to trends in the sector and the requirements and expectations of our stakeholders. Our Sustainability Policy requires us to take a proactive approach in this area, following the United Nations Sustainable Development Goals (SDGs) and recommendations from the CNMV. The Company's Code of Ethics reflects Línea Directa Aseguradora's responsible commitments and the practices used in developing its sustainability strategy.

The Company contributes to eight of the SDGs as a priority:  SDG3 "Good health and well-being", SDG5 "Gender equality", SDG8 "Decent work and economic growth", SDG9 "Industry, innovation and infrastructure", SDG10 "Reduced inequalities", SDG13 "Climate action", SDG16 "Peace, justice and strong institutions" and SDG17 "Partnership for the goals".   

Sustainability Policy


Environmental and Energy Efficiency Policy

Línea Directa Aseguradora is committed to environmental protection, the responsible use of resources and the fight against climate change. This Environmental Management and Climate Change Policy, in line with the Sustainability Policy, seeks to minimise the potential impact from its activities, products and services, and to adapt to the effects of climate change.

As general principles, the Company will establish management mechanisms to measure environmental performance and help decision-making, will avoid or minimise the potential environmental impacts generated by the Group's activity and will consider and assess the impacts that its products and services could generate on climate change and define measures for the elimination or reduction of polluting emissions (carbon footprint). Línea Directa Aseguradora will promote environmentally friendly products and services and assist its customers in the transition to a low-carbon economy. The Group is also committed to foster an environmental culture among its employees, suppliers and partners, and will promote actions to raise awareness among the general public about environmental protection. The Company will engage in international and national initiatives related to the environment and climate change and peport transparently and periodically to stakeholders regarding the environmental management of Línea Directa Group.

Environmental Management and Climate Change Policy


Responsible Purchasing Policy

This Policy, in line with the Code of Ethics and the Code of Conduct for Suppliers of Grupo Línea Directa, sets down the values, principles and guidelines for conduct to ensure that the selection of suppliers guarantees that the needs of the company for goods and services are met efficiently and with high quality, that they carry out their business activity respecting ethical principles, good practices and current regulations, and that Línea Directa Aseguradora's commitment to Sustainability is transferreçd to the supply chain of the Group.

To this end, the Línea Directa Group Responsible Purchasing Policy, which is already in line with the main international standards in terms of due diligence, sets down the appropriate measures to optimize the impacts derived from the company's purchasing and contracting decisions and ensures by the suitability of the suppliers with whom it works.

Responsible Purchasing Policy


Human Rights Policy 

This policy provides a guide for protecting and respecting human rights. As a company, Línea Directa Aseguradora is committed to respecting and promoting human rights in its own actions and through its value chain. 

Respect for human rights is an essential part of Línea Directa Aseguradora's corporate culture and social responsibility, and its #DNA (Different, Nurturing of people, Agile). The Company complies fully with human rights issues in line with the principles of the United Nations Universal Declaration of Human Rights, the core conventions of the International Labor Organization, OECD guidelines for multinational companies and the European Convention on Human Rights. It is further guided by the UN-approved Sustainable Development Goals (SDGs) and the Company's Code of Ethics. 

Línea Directa has made progress in its Human Rights strategy with the implementation of a Due Diligence procedure, which has been used as the basis for an assessment of its exposure to Human Rights violations.

Human rights Policy


Gender Equality Policy

Gender equality is one of the core values in Línea Directa Aseguradora. Employment relations based on equal opportunities, non-discrimination and respect for diversity set us apart and permeate every aspect of our people management. 

The purpose of this policy is to promote a culture of flexibility that promotes a balance between work, personal and family life for our employees and, in particular, gender equality. We are committed to respecting current legislation and national and international best practices in this area, and the provisions of the United Nations Sustainable Development Goals (SDG5 "Gender Equality").

Here you can consult the main gender equality data.

Gender Equality Policy


Diversity and Inclusion Policy 

Diversity is a key competitive factor that enables us to get closer to today's diverse and changing society. It promotes innovation and plurality, generating value and positively impacting the Company's results.

We are committed to creating work environments with a diversity of skills, experiences, knowledge, origins, nationalities, age, sexual orientation and gender, where everyone is - and feels that they are - treated fairly and respected. Among other internal actions and guidelines, Línea Directa Aseguradora has an in-house diversity and inclusion policy, setting out the guiding principles for the organisation and its employees.

Here you can consult the main diversity data of the company. Here you can consult the main diversity data of the company.

Diversity and Inclusion Policy


Prevention, Safety, Health and Well - Being Policy

For Linea Directa, actions aimed at protecting Health, prevention and promoting Well-being, constitute a fundamental part of the action as a responsible company with society and with its employees.

By means of this Policy the Company shows that it is committed to the Health, Occupational Risk Prevention and Welfare of all employees, in accordance with legal requirements and based on the principle of protecting the life, integrity and health of all the people in the Company, as well as those of its collaborating companies. 

Additionally, Linea Directa has a Harassment Protocol, accessible to all its employees, which demonstrates the Company's commitment to prevention, awareness and action in cases where it is aware of any type of harassment, including cyberbullying.

Here you can consult the main metrics related to Occupational Health and Safety.

Prevention, Safety, Health and Well - Being Policy


Social Contribution Policy 

Línea Directa Aseguradora and its subsidiaries, aware that the sustainability of their business model is directly linked to the prosperity of the environment in which they operate, seek to become involved in its economic and social development.

Through the Social Contribution Policy, the Group undertakes to promote this sustainable development and the progress of the communities in which it operates. To this end, Línea Directa Aseguradora and its subsidiaries try to improve people's quality of life and safety by providing its products and services while creating value within the framework of a social contribution strategy that pursues sustainable social and economic development. This means aligning business activity and social contribution, promoting, for example, road and home safety and healthy habits and well-being.

Social Contribution Policy


Talent Policy 

People are the necessary engine for the advancement of Línea Directa and their talent is essential for the Organization. Therefore, attracting, retaining and developing the best talent is key to achieving the Company's strategic objectives.

The Línea Directa Talent Policy, which applies to all areas of the activity of Línea Directa Aseguradora and the group companies, includes the principles of action and specific measures to attract, count and manage this talent. Among them, promoting stable and quality employment, ensuring adequate selection, preparing employees by equipping them with the necessary knowledge, skills and competencies, fostering commitment, promoting corporate values ​​and promoting the well-being of the Group's human team. All this with a firm commitment to equal opportunities, non-discrimination and respect for diversity, in line with the principles established in the Company's Sustainability, Gender Equality, Diversity and Inclusion and Human Rights Policies.

Talent Policy

Product Control and Gobernace Policy

The purpose of this policy is to establish the requirements on control and governance of insurance products designed, developed and marketed by Línea Directa Aseguradora S.A. so that customers have all possible guarantees when taking out insurance in accordance with the applicable regulations, in particular with Decree-Law 3/2020 (Insurance Distribution Act) and Delegated Regulation (EU) 2017/2358, which establishes the rules on the maintenance, management and review of control and governance mechanisms for insurance products.

In this regard, the Board of Directors of Línea Directa, within the framework of its non-delegable power to determine the policies and strategies of the Company, approves this Product Control and Governance Policy, which establishes the guidelines to be followed and regulates the marketing process of new insurance products in all its phases: design, approval and distribution, as well as the control and monitoring of existing products, and corrective measures where appropriate.

Principles of Product Control and Governance Policy