2020-2022 Sustainability Plan: "We take care of what matters"

Línea Directa Aseguradora has launched a new Strategic Sustainability Plan for 2020-2022. This is based around three main areas of action: the environment, society and good governance. This is our fourth Sustainability Plan, having introduced the first in 2011.

The Plan responds to the three major challenges that the company has today in these areas of action:


  • The environment: incorporating objectives to promote care for the environment and the fight against climate change into management of the business.
  • Society, focusing on groups at risk of exclusion and promoting equality and diversity, while also promoting health, road safety and home safety.
  • And good governance, through ethical management and performance by the company, in an increasingly digital world with new emerging risks.


The principles of this Plan have been developed considering the United Nations Sustainable Development Goals (SDGs) and the interests of our stakeholders. The Plan is based around three areas of work, relating to:

  • Business.
  • Organisation.
  • Society.

The Plan can be summarised as shown in the following matrix: