Vision
To be the benchmark insurer because of our respect for all of our stakeholder groups, particularly our customers, employees and suppliers. To be at the forefront of innovation in the insurance sector and to promote values associated with road safety, home safety, health, the environment and sustainability.
Mission
To provide our direct response expertise and make it available to our customers, employees, shareholders, suppliers and, therefore, society as a whole, generating wealth, safety and a more responsible and sustainable environment for people.
Goals
Promote social and environmental initiatives that strengthen road safety, wellbeing at home and healthy living, alongside volunteering activities. Drive carbon neutrality, sustainable mobility and the circular economy.
Promote a sustainable, innovative and digital offering that responds to customer needs. Leverage new market opportunities linked to sustainability.
Attract, develop and retain talent, fostering wellbeing and internal diversity. Integrate sustainability into the corporate culture through training and awareness-raising on ESG criteria.
Consolidate the Group’s position as a sustainable stock market value by applying responsible finance and the European Taxonomy. Strengthen positions in ratings and indices through transparent and verified reporting.
Promote the use of responsible AI to improve efficiency, service quality and trust. Strengthen AI governance and digital accessibility, supporting this progress with continuous training.
Integrate ESG criteria to strengthen business resilience and ensure profitable and sustainable long-term value creation.